Learning Outcomes

E-Mail Communications

Fundamentals of Writing Effective E-Mails

Manage Your E-Mail

Writing Styles and Tones

Additional Tips for Writing an Effective E-Mail

Exercise Caution

Lesson Summary

This module will begin with the essentials of e-mail etiquette and qualities before covering the fundamentals of composing meaningful and effective e-mails. You will get tips on how to manage your e-mails or inbox, writing styles and tones. Finally, you will learn about developing an e-mail policy for your organisation.

Course assessment

Learn how to improve your business communication skills and master email etiquette with this free online course.

Writing Better E-Mails

Every form of communication is governed by a set of norms. Digital communication in the form of emails play a crucial role in professional communication and networking. This course teaches you email etiquette, the qualities of a good email and how to use its built-in features to make your messages clear. We improve your inbox management skills and explain how to employ the correct writing style. We also show you how to build an email policy.

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